Privacy Policy

Goblin Heating & Cooling is a locally owned heating, cooling and water heater contractor based in Clio, Michigan, serving Genesee and Saginaw counties. This policy covers the information we collect through goblin-hvac.com and when you contact us about service.

If you have a question about anything here, call us on (810) 991-9229 or email info@goblin-hvac.com.

Information you give us. When you submit the contact form on this site, we collect the name, email address, phone number, service type and message you enter. We use these to respond to your enquiry, schedule work, and keep a record of the job.

When you call or email us directly, we collect whatever you choose to tell us, which usually includes your name, contact details and the address where the work is needed.

Information collected automatically. Like most websites, our hosting provider records standard technical information when you visit: your IP address, browser type and version, the pages you view, and the time of your visit. This is used to keep the site running, secure and available.

We do not ask for, and have no use for, financial account numbers, Social Security numbers, or health information through this website.

We use the information described above to:

• respond to your enquiry and arrange service
• schedule appointments and follow up about work we have carried out
• keep records of the equipment we have installed or serviced at your property, so future visits are informed
• meet our obligations under Michigan code and manufacturer warranty requirements
• keep the website secure and working properly

We do not sell your personal information, and we do not share it with anyone for their own marketing.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you consent to receive text messages from us, we use your mobile number only to contact you about your service request, appointment or account. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out, or HELP for help. Consent to receive text messages is never a condition of any purchase or of receiving service from us.

We share information only with the service providers who make this site and our business work, and only so far as they need it to do that job:

• Our website form and email provider, which records form submissions and sends the notification to us and the confirmation to you
• Our website host, which serves the site and keeps its security logs
• Google, where a map is displayed on our contact page and where our customer reviews are shown. Viewing a page with a map or reviews on it means Google may set cookies and receive your IP address, under its own privacy policy
• UserWay, which provides the accessibility toolbar available on every page

We may also disclose information where the law requires it, or to establish or defend a legal claim.

This site does not set advertising cookies of its own and does not use cookies to build a profile of you across other websites.

Third-party features embedded in our pages may set their own cookies. The Google map on our contact page and the UserWay accessibility toolbar are the two you are most likely to encounter. You can block or delete cookies in your browser settings; the site will continue to work, though an embedded map may not display.

We keep enquiry and service records for as long as we need them to serve you and to meet our legal, tax and warranty obligations, and then we delete them. If you would like us to delete your information sooner, contact us and we will do so unless we are required to keep it.

You can ask us to:

• tell you what information we hold about you
• correct anything that is wrong
• delete your information, subject to any records we are required to keep
• stop contacting you, including by text message

Call (810) 991-9229 or email info@goblin-hvac.com and we will deal with your request.

This site is not directed at children under 13, and we do not knowingly collect information from them.

If we change how we handle your information, we will update this page and change the date at the top of it.

Goblin Heating & Cooling Clio, MI Phone: (810) 991-9229 Email: info@goblin-hvac.com